Shehzad Pharmacy Terms & Conditions

Your trusted healthcare partner - Read our terms carefully before placing an order

Prescription Requirements

A valid prescription from a licensed medical practitioner is mandatory for all pharmaceutical orders placed with Shehzad Pharmacy.
International shipments are strictly available only with a valid prescription and complete documentation.
Shehzad Pharmacy is not responsible for any adverse effects, complications, or health issues arising from medication use. The prescribing doctor or healthcare provider holds full responsibility for the treatment plan.
Customers must ensure that the prescription is current and has not expired before placing an order.
Prescriptions for controlled substances require additional verification and may take longer to process.

Payment & Order Confirmation

A non-refundable order confirmation fee of 500 PKR is mandatory for all orders to initiate processing.
Without this confirmation fee, if customers change their mind after order placement, Shehzad Pharmacy reserves the right to take legal action to recover shipment costs and administrative expenses.
International orders require complete payment before dispatch. Partial payments will not be accepted.
All payments must be made through our secure payment gateway. We do not accept payments through unverified third-party platforms.
Once payment is confirmed, order modifications are subject to approval and may incur additional charges.

Delivery Information

Cash on Delivery (COD) is available in Pakistan for prescription medicines only.
COD is NOT available for supplements, temperature-sensitive medicines, or international orders - these require full online payment.
Delivery times are estimates only and not guaranteed. External factors such as weather, customs clearance, and courier service efficiency may affect delivery times.
Customers must provide complete and accurate shipping addresses. Additional charges may apply for address corrections or re-routing.
Signature is required upon delivery for all orders. If recipient is unavailable, delivery will be re-attempted based on courier policy.

Medical Advice & Consultations

For free medical advice, customers may contact Dr. Shehzad directly during business hours.
Free advice is limited to short, specific queries only (5-10 minute conversions). Complex medical issues require a formal consultation.
For detailed medical discussions, diagnosis, or treatment plans, please confirm your order with the 500 PKR order confirmation fee to schedule a comprehensive consultation.
Shehzad Pharmacy does not provide emergency medical services. In case of emergency, please visit the nearest hospital.
Medical advice provided is based on information shared by the customer. Accuracy of information is the customer's responsibility.

Product Information & Verification

We clearly indicate which products are verified and which are not through our verification tag system.
Customers should verify products on the manufacturer's official website using provided batch numbers and verification codes.
Shehzad Pharmacy is not responsible for products from unauthorized sources, underground labs, or unverified suppliers.
Product images are for reference only. Actual product may vary in packaging or appearance based on manufacturer updates.
Customers are advised to check expiration dates upon receipt and report any discrepancies within 24 hours.

Customer Support & Contact

Customer support is available via WhatsApp messaging during business hours (9:00 AM - 6:00 PM PKT, Monday-Saturday).
Direct WhatsApp calls are not accepted due to high customer volume. Please use messaging for efficient support.
Response time for WhatsApp messages is typically within 2-4 business hours. Complex queries may take longer.
For order-related inquiries, please have your order number ready to expedite the process.
Emails will be responded to within 24-48 business hours. Include relevant details for faster resolution.

             Important Notices & Warnings
            Radish oil injection may cause skin irritation in some individuals - please check your skin type and consult a dermatologist before ordering.
Some supplements may not be halal-certified - customers must double check halal certification before ordering if this is a concern.
After order confirmation, Shehzad Pharmacy is not responsible for city-specific issues, customs regulations, or country-specific laws that prohibit certain supplements or medications.
No time guarantees are provided for order delivery. Factors such as customs clearance, local regulations, and courier efficiency can significantly impact delivery times.
Temperature-sensitive products require special handling. Once shipped, Shehzad Pharmacy is not responsible for temperature variations during transit.
Product returns are only accepted for unopened, undamaged products with original packaging within 7 days of delivery, subject to approval.

        

Delivery Time Estimates

Please note these are estimates only and depend on holidays, road conditions, customs processing, and courier service efficiency.

Punjab Areas

(Lahore, Faisalabad, Rawalpindi, Multan)

1-2 Days

Major cities only

Sindh Areas

(Karachi, Hyderabad, Sukkur)

3-4 Days

Subject to security conditions

KPK Areas

(Peshawar, Abbottabad, Swat)

3-4 Days

High altitude areas may take longer

International Delivery Estimates

All international shipments require valid prescriptions and complete documentation.

Express Delivery

Liftly App: 2-3 business days to major international destinations

Premium service with real-time tracking and priority handling. Available to select countries only.

Service Fee: $20-40 based on destination

Standard Delivery

DHL Worldwide: 5-7 business days to most destinations

Reliable service with full tracking and insurance coverage. Requires complete documentation.

Service Fee: $10-30 based on package weight

Regional Delivery

Asian Countries: 7-10 business days

European Countries: 7-10 business days

Middle East: 5-8 business days

Subject to customs clearance in destination country. Delays may occur during peak seasons.

Important: Delivery times begin from the date of shipment, not the order date. Processing time for international orders is 1-3 business days after payment clearance and prescription verification. Customers are responsible for any customs duties, taxes, or import fees in their country.